Frequently Asked Questions

Surveys follow the RPC standard, published by NRPS Institute. The standards page explains what it covers. Techs hold the CRCA credential. CRCA is a credential, not a license. The survey is third-party.

No. An RPC survey is a visual, non-invasive survey of rental condition. It is not a home inspection for a sale, a code inspection, or a structural, engineering, pest, or environmental assessment.

Every finding carries one of those grades. Now means address it promptly: life safety or active damage. Soon means plan and budget. Monitor means track it over time.

Reports are delivered within 48 hours of the survey. Each carries an RPC report number.

The RPC report records condition. It is not a repair bid. When a finding is repaired, look for a CRMV-credentialed vendor. CRMV is NRPS Institute’s credential for documenting repairs to the RPC standard, with before, during, and after photos, including what is under the tile or drywall before it is covered. CRMV documents the specific item that was fixed.

Field work is performed by CRCA Techs who complete specialized training and continuing education. That produces deeper documentation, clearer follow-up, and more consistent long-term oversight than ad-hoc or reactive inspections.

Your property manager receives detailed, photo-documented reports after each biannual survey and service visit — outlining conditions, actions taken, and recommendations — shared via email or the manager’s portal.

Independent, insured CRCA Techs working with Envision Property Services. CRCA is a credential from NRPS Institute, not a license. It includes a background check at certification and at every renewal. The rental condition survey is third-party. Liability terms are in the Terms of Service.

The plan pairs surveys with the small maintenance on the visit. In one documented case, a long-term tenant’s unit looked fine on routine property-manager walkthroughs. The survey later showed failed shower caulking that had led to extensive dry rot and a $19,611.50 rebuild (case study #20725).

If a manager runs the property, the fixed monthly fee is billed to your ledger through that office. That covers included services without separate invoices for selected minor repairs included in the plan.

The single-property Preventative Maintenance Plan is $79 per month. PMP + PNW is $99 per month.

Yes — options such as annual dryer vent cleaning, HVAC checkups, or pressure washing are available at custom prices based on property size and needs. A pricing list is provided during enrollment.

Cracked caulking and a missing downspout are the kind of item the plan catches on the visit. In case #13630, documented 2024 work under the plan came to $1,411.50. Repairs outside the plan are quoted at the discount set in the agreement.

If a manager runs the property, that is up to them. We provide educational materials and direct support to answer questions. The plan supports documentation, habitability, and clearer owner communication.

You receive at least 24 hours’ notice. A first notice goes out about two weeks before the walkthrough, and another the Friday before the survey week. Visits are scheduled during business hours.

The visit is an interior and exterior rental condition survey. Included plan items, such as smoke-alarm checks and drain tightening, are done on that visit when they are part of the plan. Visits run from about thirty minutes up to two hours, with photos and notes.

Ensure access to electrical panels, water heaters, HVAC units, basements, and outdoor spaces. Clear clutter from key spots such as under sinks or around vents, and tell us about known issues in advance.

You do not need to be home. We use the access your manager arranges. If only minors are home when we arrive, we will not start the survey and will come back the following business day.

Please tell us the type and name of any pets. For safety we prefer dogs off-site or kenneled during visits, especially if you will not be home. Friendly, supervised pets may remain if we are notified in advance.

Reports go to your property manager and owner. For information about the report, or to request a copy, contact your property manager.

Tell the office as soon as you know. There is a fee if the Tech arrives and cannot complete the survey. Use the contact details on your notice.

No. Techs photograph property condition, not belongings or occupants, and keep personal items out of the frame.

Photos document property condition and are shared with the property manager and owner. Personal items stay out of the frame. The visit follows applicable rental notice rules.