Privacy
Effective September 25, 2026.
This policy explains how Envision Property Services handles your personal information on envisionpros.com and when we schedule, survey, and report on a property for you.
What we collect
The Request Plan form on our Contact page is provided by Housecall Pro, our scheduling provider. Requests reach our office at home@envisionpros.com. The property-manager and insurer access form sends your name, email, and company to info@envisionpros.com.
When you contact us or order a service, you give us:
- Your name, email address, and phone number.
- The property address and the access notes you provide.
- Photos and findings we capture during a survey.
This site uses essential cookies only. eps_access remembers that you submitted the property-manager or insurer access form.eps_p remembers a cobranded owner page you opened. Each cookie stays on your browser for 30 days. We do not use advertising cookies. We do not use analytics tracking. This site does not load an analytics script.
How we use it
We use your information to schedule and deliver surveys and reports, to communicate with you, to bill you, and to meet our legal obligations.
We do not sell your personal information. We do not rent it. We do not share it for cross-context advertising.
Who we share it with
We share your information with:
- You, the client who ordered the report, and the people you authorize, such as your property manager, the owner, or an insurer.
- Service providers who act for us under confidentiality: scheduling and field software, email delivery, hosting, and payment processing.
- A person or authority when the law requires us to share it.
Reports and photos
We photograph property condition, not personal belongings or occupants, and keep personal items out of the frame when we can.
We share a report and its photos with you, the client who ordered the work, and with the recipients you name. That is the default. We do not send them to anyone else unless you authorize it or the law requires it.
Retention
We keep survey reports and photos for 7 years from the survey date so the property history stays available to you. After 7 years we delete them.
We keep your account and contact details while your account is active and for up to 2 years after it ends, unless the law requires us to keep them longer.
Email info@envisionpros.com to ask us to delete information. Where the law does not require us to keep a record, we delete it.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. We limit access to personal information to the people doing the work.
Your choices and rights
You can ask us to give you access, to correct information, to delete it, or to send you a copy. Email info@envisionpros.com. We respond within 45 days. We do not discriminate against you for exercising these rights.
If a state privacy law gives you additional rights, we honor them.
Children
Our services are not directed to children under 13. We do not knowingly collect their personal information.
Changes
When this policy changes, we post the update on this page with a new effective date.
Contact
Envision Property Services
info@envisionpros.com
(503) 975-8972