Terms
Effective September 25, 2026.
These terms cover your use of envisionpros.com and the services you order from Envision Property Services. You accept these terms when you use the site or order a service.
Services
We provide Preventative Maintenance Plan subscriptions, surveys, and RPC reports as described on this site. Our surveys are visual, non-invasive condition surveys performed to the RPC standard, the standard published by NRPS Institute. See what the standard covers.
A survey is not a licensed home inspection, a code compliance review, an engineering assessment, an appraisal, an environmental or mold test, or a warranty or guarantee of the property’s condition. We do not move furniture, open walls, or test systems beyond visual observation.
Scheduling and access
You provide safe, lawful access to the property, and you give any tenant the notice the law requires. If access is missed or refused, a return visit is billed at the rate we quote when you reschedule.
Subscriptions and billing
Preventative Maintenance Plan subscriptions bill monthly in advance. A subscription renews automatically each month until you cancel it. One-time services bill at booking or when the work is complete.
You pay the price posted at the time you order. Before we change a subscription price, we give you at least 30 days’ notice.
Cancellation
You can cancel anytime by email to info@envisionpros.com. Cancellation takes effect at the end of the current billing period. We do not refund a partial month. We do not refund a survey we have already performed.
You can reschedule or cancel a one-time appointment at no charge up to 24 hours before the appointment.
Reports
A report records the conditions we observed on the survey date. You own your reports, and you choose who else sees them. We keep copies. We use de-identified information from our work to improve our services.
Your responsibilities
You give us accurate information about the property. You have authority to order the survey. You give any tenant the notice the law requires.
Limitation of liability
To the fullest extent the law allows, our total liability for any claim is limited to the fees you paid for the specific service that gave rise to the claim, in the 12 months before the claim. We are not liable for indirect, incidental, or consequential damages. Nothing in these terms limits liability that the law does not allow us to limit.
Disputes
Contact us first. You and Envision Property Services will try in good faith to resolve the dispute within 30 days. The law of the State of Oregon governs these terms. You can bring a lawsuit in the state or federal courts located in Oregon. You keep the right to use small claims court.
These terms do not require arbitration. These terms do not waive a class action.
General
When we change these terms, we post the new text on this page with a new effective date. If one part of these terms cannot be enforced, the rest stays in effect.
These terms are the entire agreement between you and Envision Property Services, together with any written service agreement we sign with a business client.
Contact
Envision Property Services
info@envisionpros.com
(503) 975-8972